Earth InSoles (50% OFF with a pair of shoes)

1.Q: How long will it take to receive my order?

A: The delivery time depends on your location and the size of products. Please note that these times may vary due to customs clearance processes or unforeseen circumstances.

Delivery time = Process time + Shipping time

Free shipping

(2) Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.

• Carrier: UPS/DHL Express

• Cost: $100 per piece

• Process Time: 1-2 Weeks

• Shipping Time: 5-7 days

2.Q: What payment methods do you accept?

A: We accept payment through PayPal for your convenience.

3.Q: Can I cancel or modify my order?

A: If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. However, please note that if your order has already been shipped, we may not be able to make any changes.

4.Q: Are there any discounts or promotions available?

A: Yes, we often offer discounts and promotions on our website. Please check our homepage or subscribe to our newsletter to stay updated on the latest deals and offers.

5.Q: What is your return policy?

A: We have a 14-day return policy. If you are not satisfied with your purchase, you may return the item(s) in their original condition within 7 days for a refund or exchange. Please note that certain products, such as underwear or personalized items, may not be eligible for return due to hygiene or customization reasons. More details can be found in our Returns and Exchanges policy.

6.Q: Do you offer international shipping?

A: Yes, we offer international shipping to most countries. Shipping charges and delivery times may vary depending on the destination country. Please note that customers are responsible for any customs duties or import taxes that may apply.

7.Q: How can I contact your customer service?
A: If you have any questions, concerns, or inquiries, you can reach our customer service team via email at [email protected].

8.Q: Can I track my order?

A: Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on the respective courier's website.

9.Q: Are the products on your website of high quality?

A: We take pride in offering high-quality cosplay products to our customers. We carefully select products from reliable suppliers to ensure their durability and authenticity. If you have any concerns about the quality of a specific product, please contact our customer service team, and we will address your concerns accordingly.

10.Q: Will the wig tangle easily?

A: Pre-sprayed with anti-tangle coating—just comb gently from ends to roots!

11.Q: Can I cut or style this wig?

A: Heat-resistant fibers allow curling up to 180°C (356°F). Trim carefully with sharp scissors!

12.Q: Is the color as bright as the photo?

A: We use high-pigment dyes—see customer photos for real-life references!